Tel: 023 9229 6919 Fax: 023 9242 0488 mailto:info@robertscentre.org.uk
  • The Child Contact Services COVID -19 Measures.

    COVID -19

    The Child Contact Services have put a number of measures in place to ensure that as many Child Contacts as possible can still take place in a safe and welcoming environment during the Covid-19 pandemic.

    We are following government guidance and also looking to the National Association of Child Contact Centres (NACCC) for best practice guidance.

    Some of the measures we have introduced include (but are not limited to) the following:-

    Visiting the Centre

    If anyone visiting the centre has been in contact with a known case of Covid-19 in the last 14 days we are asking you to notify us that you are not able to attend. –please do not visit the centre in person.

    If anyone visiting the centre has been feeling unwell any has any of the following symptoms please do not attend the centre, self-isolate and ring us to let us know:-

    • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
    • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
    • A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

    If you feel unwell or have one of the above symptoms once you are at the centre, please notify a member of staff immediately:-

    Once at the Centre

    All visitors will be asked to wash their hands following the Government handwashing guidance.  We also have sanitisers available throughout the centre.

    We advise you use your own pen to sign in and out of the building but if you do need one we will ask you to anti-bacterial wipe it after use (provided).

    Between each contact session toys and equipment, as well as door handles and light switches are cleaned with an antibacterial substance.

    Staff and members of different households are required to follow the governments social distancing rules at all time while in the centre. (Parents and children can be closer than 2 metres, even if they live in different homes)

    Some sessions will be shorter than normal to allow for everyone to have some quality and safe contact time. Others might be given different times to normal. This is because we have had to reduce the amount of families in the centre at any one time to allow for social distancing.

    Thank You

    We would like to take this opportunity to thank you all for your understanding during these difficult times and remind you that the decision to attend the centre or not is yours to make but we are happy to discuss any concerns or worries with you individually.

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