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Case Studies


Case Study – Contact Centre

The Robinson* family were referred for contact following the parent’s separation. Dad had never lived with Mum and daughter and it had been 14 months since Dad had seen Ziawho* was 3 years old. Mum was very anxious that Dad may not be aware how to deal with their daughter’s needs. The contact worker agreed
strategies with Mum that could be used in the sessions to help Zia. Dad also agreed that Mum could come into the contact room if their daughter needed reassurance and support from her. During the first session Mum brought Zia into the room and sat and played with the toys and Dad joined in. During the second session Mum said she did not want to be in the contact room as it was Dad’s time and she felt reassured by the contact staff. Zia played with Dad and they did painting and craft activities with Zia knowing that she could go and see Mum if she wished at any time. Zia and Dad now have a great time together and Zia sees Mum and Dad talking positively together and with Zia during the contact. At the last session a next steps meeting was held to discuss how contact would progress. Both parents agreed that following supported contact Dad could then have Zia on his own in the community with a relative providing the handover.

Case Study – Supported Housing Service (SHS)

Dorothy* was a Supported Housing Scheme Mum who previously had children placed in the care of the local authority. Dorothy joined the scheme so she could have the children returned to her care. Dorothy gained the parenting skills to care for her children independently again and successfully achieve stable housing through support from the service. Dorothy has learnt how to manage all aspects or a tenancy independently, gained excellent budgeting skills and has financial control. Dorothy now has stable employment and her children are engaging in higher education and training for their futures. People are able to turn even the most difficult situations around if they have the enthusiasm, opportunity and support in place.

Case Study – Family Intervention Project (FIP) & Adult Intervention Project (AIP)

John’s* Story

“Before I got support from the Adult Intervention Project (AIP) at The Roberts Centre I had given up and I had made an attempt to end my life.  I was lonely, depressed and hardly ever went out of my flat.  I had been addicted to heroin since I was 15 years.  My health was very bad, I was constantly angry and very depressed.  My mum had died very suddenly and I had discovered my partner had been seeing another man whilst with me.  We had a young baby together.  I felt I had nothing to lose so I had violently attacked my ex partner’s new man and as a result, I spent 8 months in prison.

When my keyworker from the AIP Project first came to visit I did not answer the door or the phone calls. My AIP keyworker kept coming back time and time again, eventually I did answer the door and I am glad that I did.

I would decide every six weeks what actions I wanted to achieve and then we would work together to achieve them.  At first I did not have the energy to achieve my actions and would make excuses not to do the things I really wanted to do, but AIP did not give up and kept pushing me to get things done.

I am so much happier now.  My health has improved greatly.  I now access important health services and attend all health appointments.  I am strong enough now to face previous associates and not feel the temptation to start using heroin again.  I have made links with family members.  I have been to court and now have permission to send letters and cards to my baby son.  I am working towards some supervised contact with him in the near future I hope, once I have a record of negative drug tests”.

Case Study – Family Tenancy Support (FTS)

Anna* was referred to the service April 2014.  There were concerns about high rent arrears and the suitability of the property, as Anna had a severely disabled child and a baby.  Her oldest child has 4 limb bilateral spasticity and is immobile.  Due to his condition the 2 bedroom flat was unsuitable.  Anna was spending all her time caring for her two sons and life had become difficult for the family.   The keyworker and Anna agreed what needed to be done:

  • Support to pay the rent arrears/ apply for housing benefit and buy a TV Licence
  • Support to find a more suitable accommodation and carers who could offer daily help

Anna submitted a housing benefit application together with a backdate request.  As a decision can take many weeks, a regular weekly re-payment plan was set up and paid to the housing association.  This helped to avoid legal action.  Anna applied for a TV licence and made a payment over the phone and a weekly plan was set up.

Anna and her keyworker met with social services to ask if it was possible to get carers come in to help with her son’s care in the morning and at night time.  A plan was put in place almost immediately.  Carers attend each day for 2.5 hours.

The housing backdate for housing and council tax benefit and new application was successful and paid direct to the housing association.  Housing/ council benefit was now in full payment and the arrears were cleared.

An application was made to Havant Borough Council and an Occupational Therapist supported the application for rehousing.  Anna was put on a priority housing band.  However, it took 6 months for a suitable property to become available, this was a new build specially adapted property with integral lift and wet room.  By then end of September the family had moved house which transformed their lives.

Case Study – BOOST plus

Louisa* was referred to BOOST plus when she was facing homelessness at the age of 17 ½ yrs after being in care since she was 13. Louisa started working with her BOOST keyworker in November 2014. There was an issue of her using cannabis regularly which Louisa stated she wanted address and she is now managing to reduce her use. Louisa had been making really positive steps such as engaging in education and had not offended for 9 months which was an excellent achievement. Louisa moved in to her BOOST plus flat in March 2015 and decorated this beautifully. Louisa then filled in her housing benefit and council tax support form with assistance from her keyworker. She set up payments to TV licence and a direct debit to the water companies Louisa responds well to advice and when challenged to make changes she makes these quickly. Home management has been good overall and Louisa takes pride in her flat wishing for it to be clean and in a good condition. As well as this, Louisa has heeded advice to not smoke cannabis in the flat as this would be a breach of tenancy. Louisa herself is more open and honest about her use of the drug. Louisa is still in education although this is difficult at times and she receives support from her BOOST keyworker to meet regularly with college to ensure she remains in education that it is positive and productive for her. Louisa’s first few months in the BOOST plus scheme have been a success. Louisa has given some positive feedback about how having a key worker has been helpful. There has been some challenges however Louisa’s keyworker will continue to support her through these. Louisa states that “I am grateful for my place as it is a great opportunity”.

Case Study – Temporary Accommodation Service (TAS)

Linda* was discharged from Harefield Hospital Surrey after major heart surgery. She was unable to return to her former property as this was tied accommodation that was provided with her job as a housekeeper. When referred to TAS Linda had no income, no possessions and the hospital had not arranged a care plan for her whilst she was staying in Temporary Accommodation. Linda’s Key Worker Tony* arranged for the hospital to send her a medical certificate in order that we could immediately support her with a claim for benefits. In the meanwhile, Linda was supported in applying for a Warm Front Grant so that she was able to top up her gas and electricity meters and gave her several food parcels and food bank referrals so that she had adequate food during her stay. Tony was able to arrange for Linda’s medical notes to be transferred to a local GP surgery so that she could receive medical treatment in Portsmouth. A Home GP visit and District Nurse referral was made and the combination of all this support enabled Linda to make a good recovery from her heart surgery. Portsmouth Council assisted her to access permanent accommodation and Linda was supported in being resettled in her new accommodation with all the essential items of furniture that were required and full benefits in payment. Linda said “Thanks to everyone I am now doing fine”.

Case Study – “Made of Money” Course

Leanne* says “I realised I had to learn about how to budget better. I was ok with basic numbers, but never actually planned or knew how to manage my money before – I would just spend it until it was gone”.

I was born in Havant in 1990.   It was hard growing up and I hardly spent any time at school, at the age of 17 I decided to leave home. I became homeless and got into trouble by shoplifting, which became my way to get money until I met someone special. After meeting Simon in a day centre my whole world changed and after 3 years together we had Dylan who is now 2 years old. Simon and I want to learn to make a better life for Dylan.

Leanne’s story demonstrates how important money management skills are to an individual’s success in life. By attending the ‘Made of Money’ course along with help of her support worker, Leanne and her family have been able to move to a new tenancy. Leanne is using her new-found skills to actively manage their money and she has learned to create and follow a monthly budget.

*Names changed to protect Clients.

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